Caisse primaire d'assurance maladie (CPAM)
Commission de recours amiable
The heading is the term used on the official page, not a quotation from the letter itself.
What it is
A CPAM decision (refusal, recalculation, request) that the recipient disagrees with.
What the rules provide
The rules provide a mandatory first step before court — an appeal to the Commission de recours amiable (CRA) of one's own caisse.
Deadline
The CRA is contacted within 2 months of the date the decision was notified. The CRA answers within 2 months; silence after that means refusal. After that, 2 months to go to the tribunal judiciaire (pôle social).
Usual steps
- Find the CRA address in the notification: it is given there.
- The appeal to the CRA is usually sent by registered letter with acknowledgement of receipt, which shows the deadline was met.
- If the CRA refuses or does not answer within 2 months, the next step is the tribunal judiciaire (pôle social), also within 2 months.
Where
One's own caisse d'Assurance maladie; rules — service-public.fr, F2500.
How to tell it is genuine
Check your account, not the email: type ameli.fr yourself and log in. Neither the sender's address, nor a logo, nor a link in the email proves anything.
Source: service-public.fr — F2500 (2026-09-28) — checked 2026-10-16